Anonymized - specialty insurance MGA
First notice of loss routed with the context adjusters need
Claims arrived through several channels and waited for manual classification before an adjuster could act.
71%faster first-pass FNOL processing
43%fewer incomplete files reaching an adjuster
The engagement focused on the earliest point in the claim lifecycle, where delay and incomplete information created work for every downstream team.
The system reads incoming forms, emails, and call transcripts, creates a structured case record, and keeps an audit trail of the source material and routing decision. Adjusters receive a prepared file and can override the recommended path whenever the case requires judgment.